Here you will find all the necessary information about delivery conditions and procedures for retail customers to make the process of receiving your order as convenient and transparent as possible.
Our goal is to ensure fast, reliable and convenient delivery of your order. Do you have any questions? Write and we will gladly help you.
You can select the items you need and place an order on our website at any time of day. Once your order is processed during business hours, one of our managers will call you to confirm it.
If you place an order on a weekend or holiday, it will be processed on the next business day.
For details on delivery times for items marked as “on backorder,” please contact a manager by phone using the number listed on the website during business hours.
Orders are delivered by the Nova Poshta courier service to a branch or parcel locker of the customer’s choice.
IMPORTANT: Due to the nature of the product, if weather conditions do not meet the product’s storage requirements, the manufacturer reserves the right to restrict delivery to parcel lockers.
Direct courier delivery by Nova Poshta is available upon full prepayment of the order.
Legal entities may receive the goods with a power of attorney and a passport (the recipient must be the specific employee named in the document) or with the organization’s official seal and a passport.
If an individual entrepreneur is picking up the goods, a power of attorney is required if an employee of the business is collecting them instead of the entrepreneur themselves.
Orders are shipped Monday through Friday by 12:00 PM; orders placed after that time will be shipped the next business day.
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